Refund policy

Returns Policy

Return Period:
You have 28 days from the date of order to return your item(s).

Regular returns & exchanges T&C's apply.

Eligibility for Returns:

  • Items must be in their original condition, unused, and in the original packaging with all tags attached.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

How to Return an Item:

  1. Contact our customer service team at hello@intervalrunning.co.uk to initiate a return. Please provide your order number and reason for return.
  2. You will receive a return authorisation and instructions on how to return your item.
  3. Securely package the item and send it back to us using a tracked service to the following address:

    Interval Running Returns
    220 Easter Road
    Edinburgh, EH6 8LE
    United Kingdom

Return Shipping Costs:

  • Customers are responsible for return shipping costs.
  • We recommend using a tracked service to ensure your return reaches us safely.

Refund Process:
Once we receive and inspect your return, we will notify you via email. If your return is approved, a refund will be issued to your original payment method within 5-7 business days.

Exchanges:
At this time, we do not offer direct exchanges. If you need a different size or item, please return the original item for a refund and place a new order.

Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact our customer service team immediately at hello@intervalrunning.co.uk with your order number and a photo of the item. We will arrange for a replacement or refund as quickly as possible.

Contact Us:
For any questions regarding our shipping and returns policy, please contact us at:

Interval
220 Easter Road
EH6 8LE